How to Manage Your Subscription
Already get coffee from us on a schedule? You can change your delivery, pause it, or cancel it yourself — no need to call or email. Here’s exactly how, step by step.
Step 1: Find the account icon
Look at the top-right corner of any page on our website. You’ll see a small icon that looks like a person’s head and shoulders. That’s your account button. Click it.
Step 2: Log in with your email
Type in the email address you used when you ordered. We’ll send a secure login link to that email — no password to remember.
Open your email inbox, find the message from Milestone Brewed Coffee, and click the link inside it. That logs you in.
Tip: Can’t find the email? Check your spam or junk folder. It usually arrives within a minute.
Step 3: Open “Subscriptions”
Once you’re logged in, look at the menu on the left side. Click Subscriptions. You’ll see your active coffee delivery listed there.
Step 4: Make your change
From here you can:
- Pause — put your deliveries on hold until you’re ready
- Skip — skip just your next shipment
- Swap — change which coffee you get
- Change frequency — get it every 1, 2, or 4 weeks
- Cancel — stop your subscription entirely
Common questions
I don’t see a “Subscriptions” tab.
That means there’s no active subscription on that email. If you think there should be, contact us and we’ll sort it out.
I never got the login email.
Check your spam or junk folder first. If it’s not there after 2–3 minutes, try again — sometimes a typo in the email is the culprit. Still stuck? Contact us.
Do I need a password?
No. We use a secure login link sent to your email each time. No passwords to forget.
Is my account the same as my subscription?
Yes — once you log in to your account, your subscription lives under the “Subscriptions” tab. Everything in one place.
Need a human?
Contact us — we’re happy to help.