We Are Here
Contact & Support
We are a small, founder-led company. When you contact us, you are not reaching a call center — you are reaching the people who curate the coffee, oversee the roasting, and care deeply about whether what arrived at your door was worth your morning.
Send a MessageFastest Way to Reach Us
Contact Form
The fastest way to reach us is through our Contact page. Fill out the form with your name, email address, order number if applicable, and a brief description of what you need. We respond within 1 to 2 business days — usually sooner.
When you write to us, please include:
- Your full name and the email address used to place your order
- Your order number (found in your confirmation email)
- A brief description of your question or concern
- Any photos if your question involves a product issue
Response Time
We respond to all inquiries within 1 to 2 business days. During high-volume periods (holidays, new product launches), it may take slightly longer — but we will always get back to you.
Hours
We read and respond to messages Monday through Friday. Messages received over the weekend are answered first thing Monday morning.
Go to Contact FormCustomer Support
What We Can Help With
Coffee & Tea Questions
Flavor profiles, roast levels, brewing recommendations.
Product Selection
Help choosing the right product for your taste or brewing setup.
Account & Subscriptions
Manage your subscription — pause, skip, change frequency, or cancel.
Shipping & Delivery
Tracking, delivery questions, and shipping options.
Returns & Issues
If your order arrives damaged, incorrect, or not what you expected, we will make it right.
Wholesale Inquiries
Carrying Milestone in your store, office, or bulk ordering.
Our Guarantee
If your order arrives damaged, incorrect, or not what you expected, we will make it right. No lengthy process, no arguing. Just tell us what happened and we will fix it.
Order Questions
Answers to Common Questions
Where is my order?
Once your order ships, you will receive a confirmation email with a tracking number. If you did not receive a tracking email, check your spam folder first — then reach out.
How long does shipping take?
Your coffee is roasted to order, which means it ships within 1 to 3 business days. Standard shipping typically takes 3 to 7 business days after that.
My order arrived damaged or incorrect.
We are sorry. Please reach out through our Contact page with your order number and a photo of the issue. We will send a replacement or issue a refund — your choice.
Can I change or cancel my order?
We process orders quickly. Contact us as soon as possible after placing your order. We will do our best to accommodate changes before the order ships.
Do you offer returns?
Because coffee is a perishable product, we do not accept returns. However, if you are unhappy with your order for any reason, please reach out. We will work with you to make it right.
How do I manage my subscription?
Log into your account to manage your subscription — pause, skip, change frequency, or cancel. If you have trouble, reach out and we will help you directly.